All sale items + custom rugs are FINAL SALE.
We encourage you to order a sample to check the color/style of the rug when purchasing.
Organic Weave offers a 90 day guarantee to cover all workmanship.
- Please send us an image of the defect and we will be happy to take care of the issue for you.
- Our products are made by hand. Variations in size, weight, pile evenness, colors and overall appearance are not considered manufacturing defects as they are inherent properties of being hand-made with natural materials and natural dyes. Also, expect some shedding of your rug, as it is made with natural fibers. None of these is covered by the warranty.
- In the case of a manufacturing defect, Organic Weave reserves the right to repair or refund the order.
- Although our rugs and carpets may be suitable for the individuals with chemical sensitivities, Organic Weave does not guarantee that our clients will not react to our products. No guarantee or warranty is offered by Organic Weave with regard to our rugs and carpets and the effects they may have on an individual or their environment.
- Your rug has been carefully packed to exceed shipping requirements; however; on limited occasions, rugs may arrive damaged in transit. If you receive your item damaged from transit, please do not open the package. We request that you send photos, as an investigation will be opened with the carrier responsible for your shipment.
Samples & Sample Kits
- Samples, Sample Kits & Color Chart may be returned within 30 days of receipt for a full refund less shipping ($50), provided the samples are in perfect condition. Customers are responsible for the return shipping charges.
- Custom orders may be cancelled and refunded within 24h of ordering. No changes or refunds can be made after 24h. Orders for sale rugs may not be cancelled.
In the event that you refuse any shipments from Organic Weave Shop, you are responsible for entire purchase price, including the cost of the rug, shipping charges, duties and taxes. If the rug is returned to Organic Weave Shop, new shipping charges, duty and taxes will apply if we attempt to ship your rug again. No refunds will be offered on refused shipments.