FAQ

What is your return policy?

Is shipping free?

Can I rush an order?

How long does it take to receive my order?

What is an Organic Rug?

Are your rugs certified organic by GOTS (Global Organic Textile Standard)?

Are your rugs safe?

Is child labor used to make rugs?

Where are rugs made?

How is my order shipped?

What are the internationals taxes, duties, etc. that I have to pay?

Wool v Cotton?

How do I order a custom color?

How do I order a custom size/shape?

How do I order a custom design?

How do I price a custom rug?

How do I clean my rug?

How are rugs made?

Do you sell rug pad?

Where are you located?

How do I contact you?

Can I order samples?