Return Policy
All sale items + custom rugs are FINAL SALE.
We encourage you to order a sample to check the color/style of the rug before purchasing.
Item defective?
- Please send us an image of the defect within 90 days of receiving the rug and we will be happy to take care of the issue for you.
- Our products are made by hand. Variations in size, weight, pile evenness, colors and overall appearance are not considered manufacturing defects as they are inherent properties of being hand-made with natural materials and natural dyes. Also, expect some shedding of your rug, as it is made with natural fibers. None of these is covered by the warranty.
- In the case of a manufacturing defect, Organic Weave reserves the right to repair or replace the order.
Freight damage?
- Your rug has been carefully packed to exceed shipping requirements; however; on limited occasions, rugs may arrive damaged in transit. If you receive your item damaged from transit, please do not open the package. Please send photos of the damaged packaged WITHIN 24 HOURS, as an investigation will be opened with the carrier responsible for your shipment.
Samples
- Samples may be returned within 30 days of receipt for a full refund less shipping ($50), provided the samples are in perfect condition. Customers are responsible for the return shipping charges.
Cancellations
- Custom orders may be cancelled and refunded within 24h of ordering. A 10% restocking fee will apply. No changes or refunds can be made after 24h. Orders for sale rugs may not be cancelled.
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Organic Weave reserves the right to deliver the rug(s), when the rug(s) are ready. Deliveries are subject to natural calamities and situations beyond our control.
Refused Shipments